What documents do I need when applying to open a Bancontact Pro account?
When you apply for a Bancontact Pro account, we are legally obligated to carry out certain checks. This helps prevent fraud, money laundering and financing of terrorism. This is why we request certain documents and information.
In this table, you can find the necessary documents and additional information required for each type of enterprise.
Ultimate Beneficial Owner (UBO):
In most cases, we need a UBO of the company.
A UBO is the ultimate beneficiary of a company, i.e. persons who directly or indirectly own shares or are directors. We only need the details of UBOs who own 25% or more of the company's shares.
Those within your company who have access to the UBO register can download it here.
Identity check (CDD check)
We are obligated to identify and verify a company's legal representatives.
You can find more information about CDD on the FPS Economy website.
All personal data and documents are processed and stored securely, in accordance with Belgian and European regulations.
If you require further information, feel free to contact us via the link below.
Other FAQs
- Bancontact Pro solution
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My Bancontact Pro payouts
- Can I find my customer’s name on my bank statements?
- Can I have an integration with my accounting system or other administrative systems via grouped payments?
- Grouped payments
- I have a question about my transactions. Where can I find more information?
- I have received an e-mail asking me to update my company details. Why?
- Managing my Bancontact Pro account
- Bancontact Pro solutions for professionals
- Request a Bancontact Pro contract
- Get started with the Bancontact Pro portal
- My Bancontact Pro invoices
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Operating fee
- Does the operation fee still apply when no transaction has been made?
- My VAT number has changed. Why am I being charged an operating fee again?
- What if I, as the Bancontact Pro Merchant, disagree with the operating fee?
- What is included in the yearly invoiced operating fee of 18 €?
- Will I be refunded the remaining operating fee if I cancel my Bancontact Pro contract?
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Bancontact Pro payment app
- Is there an app for professionals?
- Are my payments secure with Bancontact Pro?
- Can I add a message to payments received via the Bancontact Pro app?
- Can I also accept payments via a sticker using the Bancontact Pro payment app?
- Do I use the same credentials to log in to the Bancontact Pro portal and the Bancontact Pro payment app?
