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I can’t link my bank account to the app

Private / Getting started

I did not receive a verification code via text message code during the installation procedure.

Private / Getting started

I did not receive the verification code via email during the installation procedure. What happens now?

Private / Getting started

I entered the wrong verification code during the installation procedure.

Private / Getting started

I’m trying to participate to a Kadonation gift, but I can’t.

Private / Services / Kadonation

By when do I need to buy my ticket?

Private / Services / NMBS / SNCB

By when do I need to buy my ticket?

Private / Services / De Lijn

Can I add multiple meal voucher cards in the app?

Private / Services / Meal vouchers

Can I add the meal voucher card from a friend/family member?

Private / Services / Meal vouchers

Can I buy a supplement for a pet or bicycle?

Private / Services / NMBS / SNCB

Contact us

Didn't find an answer in our list of frequently asked questions? Contact us via one of the options below.

Private

support@payconiq.be

+32 2 234 11 49

mon - fri: 9h00 - 18h00

sat: 9h00 - 13h00

Professionals

+32 2 793 01 43

mon - fri: 9h00 - 18h00

sat: 9h00 - 13h00