I can't upload my documents. What should I do?

Other FAQs

• Bancontact Pro solution
  • Can I send a payment request to my customer?
  • How can I request a new QR code sticker?
  • Can I integrate Bancontact Pro into my payment system?
  • Can I print my own QR-code?
  • Is there an app for professionals?
• My Bancontact Pro payouts
  • Can I find my customer’s name on my bank statements?
  • Can I have an integration with my accounting system or other administrative systems via grouped payments?
  • Grouped payments
  • I have a question about my transactions. Where can I find more information?
  • I have received an e-mail asking me to update my company details. Why?
• Managing my Bancontact Pro account
  • Ending a Bancontact Pro contract
  • Where can I find my Bancontact Pro ID?
  • Edit invoicing details
  • Changing my contact details
  • How can I change my bank account number (IBAN)?
• Bancontact Pro solutions for professionals
  • Are my payments secure with Bancontact Pro?
  • Can I track my business payments via the Bancontact Pay app?
  • What are the payment limits for Bancontact Pro?
• Request a Bancontact Pro contract
  • What is an API-key and what should I do with it?
  • Where can I find my UBO?
  • How can I apply for a Bancontact Pro account?
  • How long does it take to activate my Bancontact Pro account?
  • I received an error message when I went to sign my contract
• Get started with the Bancontact Pro portal
  • How can I download a transaction overview in the Bancontact Pro portal?
  • How can I request a Bancontact Pro portal password?
  • I can't upload my documents. What should I do?
  • What are my login details for the Bancontact Pro portal?
  • Where can I see an overview of my incoming payments?
• My Bancontact Pro invoices
  • How can I request a copy of my Bancontact Pro invoice?
  • How will I be invoiced?
• Operating fee
  • Does the operation fee still apply when no transaction has been made?
  • My VAT number has changed. Why am I being charged an operating fee again?
  • What if I, as the Bancontact Pro Merchant, disagree with the operating fee?
  • What is included in the yearly invoiced operating fee of 18 €?
  • Will I be refunded the remaining operating fee if I cancel my Bancontact Pro contract?
• Bancontact Pro payment app
  • Is there an app for professionals?
  • Are my payments secure with Bancontact Pro?
  • Can I add a message to payments received via the Bancontact Pro app?
  • Can I also accept payments via a sticker using the Bancontact Pro payment app?
  • Do I use the same credentials to log in to the Bancontact Pro portal and the Bancontact Pro payment app?