Do I use the same credentials to log in to the Bancontact Pro portal and the Bancontact Pro payment app?
No.
You can log in to the Bancontact Pro portal using your email address and a password.
To log in to the Bancontact Pro payment app, you need a username and a password. Only professionals with a Bancontact Pro app account can use this payment solution. Don’t have an app account yet but would like to use this solution? Log in to the Bancontact Pro portal, go to ‘Shops and products’ and click on ‘Bancontact Pro payment app’.
Other FAQs
- Bancontact Pro solution
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My Bancontact Pro payouts
- Can I find my customer’s name on my bank statements?
- Can I have an integration with my accounting system or other administrative systems via grouped payments?
- Grouped payments
- I have a question about my transactions. Where can I find more information?
- I have received an e-mail asking me to update my company details. Why?
- Managing my Bancontact Pro account
- Bancontact Pro solutions for professionals
- Request a Bancontact Pro contract
- Get started with the Bancontact Pro portal
- My Bancontact Pro invoices
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Operating fee
- Do I, as a company or association, have to pay the operational fee multiple times if I have more than one merchant account (Merchant ID)?
- Does the operation fee still apply when no transaction has been made?
- My VAT number has changed. Why am I being charged an operating fee again?
- What if I end my Payconiq merchant contract during the year. Will I be refunded for the months left in the operating fee?
- What if I, as the Payconiq Merchant, disagree with the operating fee?
- Bancontact Pro payment app