How can I change my bank account number (IBAN)?
You can change your IBAN yourself. This applies to both your invoicing IBAN and the IBAN linked to your product(s).
Changing your invoicing IBAN:
Go to portal.bancontactpro.com and click on “Invoicing details” in the menu. Here you can easily change your details.
Changing the payment IBAN for a product:
Go to portal.bancontactpro.com and click on “Shops and products” in the menu. Select the shop that the desired product is part of. You will see an overview of all products within the shop. Find the product you want to change and click on “Edit”.
Other FAQs
- Bancontact Pro solution
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My Bancontact Pro payouts
- Can I find my customer’s name on my bank statements?
- Can I have an integration with my accounting system or other administrative systems via grouped payments?
- Grouped payments
- I have a question about my transactions. Where can I find more information?
- I have received an e-mail asking me to update my company details. Why?
- Managing my Bancontact Pro account
- Bancontact Pro solutions for professionals
- Request a Bancontact Pro contract
- Get started with the Bancontact Pro portal
- My Bancontact Pro invoices
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Operating fee
- Does the operation fee still apply when no transaction has been made?
- My VAT number has changed. Why am I being charged an operating fee again?
- What if I, as the Bancontact Pro Merchant, disagree with the operating fee?
- What is included in the yearly invoiced operating fee of 18 €?
- Will I be refunded the remaining operating fee if I cancel my Bancontact Pro contract?
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Bancontact Pro payment app
- Is there an app for professionals?
- Are my payments secure with Bancontact Pro?
- Can I add a message to payments received via the Bancontact Pro app?
- Can I also accept payments via a sticker using the Bancontact Pro payment app?
- Do I use the same credentials to log in to the Bancontact Pro portal and the Bancontact Pro payment app?