Help & support

Are my payments secure with Bancontact Pro?

Yes. Bancontact Pro complies with the strict security standards imposed on all Belgian financial institutions (encryption) and also allows you to track every confirmed payment in real time.

Real-time tracking of every payment

All incoming payments that appear in the transaction overview are 100% guaranteed.

You can track incoming payments live in various ways:

  • Via the Bancontact Pro portal: a website where you can find a live overview of your transactions, accessible from any device with an internet connection. You can find more information about the portal here.
  • If you have an account for the Bancontact Pro payment app, you will immediately receive a pop-up payment confirmation on your screen in the app or at app.bancontactpro.com.

Encrypted data

All data during the payment process is encrypted. This ensures that personal details and transaction data remain fully protected.

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