Ending a Bancontact Pro contract
The Bancontact Pro contract is a contract of indefinite duration. You can therefore terminate your contract at any time.
You can terminate your contract yourself via the Bancontact Pro portal. Go to ‘Merchant account’ in the menu, scroll down the page and follow the instructions.
Following your cancellation, the contract will be terminated within two weeks. From that point onwards, you will no longer be able to receive payments via Bancontact Pro.
Other FAQs
- Bancontact Pro solution
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My Bancontact Pro payouts
- Can I find my customer’s name on my bank statements?
- Can I have an integration with my accounting system or other administrative systems via grouped payments?
- Grouped payments
- I have a question about my transactions. Where can I find more information?
- I have received an e-mail asking me to update my company details. Why?
- Managing my Bancontact Pro account
- Bancontact Pro solutions for professionals
- Request a Bancontact Pro contract
- Get started with the Bancontact Pro portal
- My Bancontact Pro invoices
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Operating fee
- Do I, as a company or association, have to pay the operational fee multiple times if I have more than one merchant account (Merchant ID)?
- Does the operation fee still apply when no transaction has been made?
- I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
- Is VAT included in the annual operating fee invoice of € 18?
- My VAT number has changed. Why am I being charged an operating fee again?
- Bancontact Pro payment app