I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
No. When making a payment, your smartphone only uses the data connection of your mobile phone operator, just like a payment terminal in a shop uses the telephone or Internet connection of a telecoms operator. The data sent is encoded and so is not visible to the operator in either case.
Other FAQs
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Getting started
- I can’t link my bank account to the app
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
- Can I link more than one Bancontact card to the app?
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Making payments
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
- The messages on my account statements about payments between friends are different from the messages in my transaction history in the app. Why is that?
- When I want to pay someone back, do I have to stay with the recipient until the end of the transaction?
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Privacy and security
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- I want to log in to the app, but I've changed my phone number or email address.
- What personal data is contained in the app?
- Why does the app need access to the camera in my device?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?