When I tap to open the app, nothing happens. How can I open the app on my device?
Switch internet network and try to open the app again.
Are you experiencing problems over a Wi-Fi network? Try turning off your Wi-Fi and switch on your mobile data/5G. If you are using mobile data while trying to open the app, turn off your data and switch to a Wi-Fi network.
Now try to open your app again.
If you are sure that your device is connected to the internet, check that you have the latest version of the app. Here's how: https://www.payconiq.be/en/faq/how-can-i-update-my-payconiq-by-bancontact-app.
Is the problem still not solved after switching networks? If so, contact our support team directly. Send an e-mail to support@payconiq.be with a description of the problem, your phone number and your e-mail address. Our team will be happy to help you.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I can’t link my bank account to the app
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
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Making payments
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- I have made an incorrect payment. What do I need to do?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
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Privacy and security
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- I want to log in to the app, but I've changed my phone number or email address.
- What personal data is contained in the app?
- Why does the app need access to the camera in my device?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- How can I subscribe to the Payconiq by Bancontact newsletter?
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?