I can’t manage to install the app. What are the possible causes?

Possible causes are:

• Not all smartphones, tablets and operating systems are supported.
• If your smartphone or tablet is set to 'developer mode' or 'USB Debugging', the app cannot be installed. Switch off 'developer mode' and 'USB Debugging' and try again.
• If your smartphone is 'jailbroken' (Apple) or has been in the past, the app cannot be installed.
• If the operating system is an Android variant (also called a 'custom ROM'), such as LineageOS or Pixel Experience, then the Payconiq by Bancontact app cannot be installed for security reasons.

Is the problem still there? Please get in touch via support@payconiq.be and describe the problem in detail so that we can help you better.