I did not receive the verification code via email during the installation procedure. What happens now?
During the installation process, you will be asked to enter your email address. You will then receive a code via mail to confirm your e-mail address.
You will immediately receive the code via mail; which is valid for 15 minutes.
If you still haven’t received the code after 15 minutes?
- Check to make sure you have entered the correct e-mail address. Then, if you have still not received the code, check your spam inbox or in the junk email folder.
- Do we send the code to an old email address to which you no longer have access to? Then send us an email with your name, mobile phone and old email address to support@payconiq.be.
Tap 'E-mail message not received?' to receive a new code.
If you still didn’t receive a verification code via e-mail, then send us an e-mail with your name, mobile phone number and a description of your problem to support@payconiq.be. We will look together with you to find a solution.
Other FAQs
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Getting started
- I can’t link my bank account to the app
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
- Can I link more than one Bancontact card to the app?
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Making payments
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
- The messages on my account statements about payments between friends are different from the messages in my transaction history in the app. Why is that?
- When I want to pay someone back, do I have to stay with the recipient until the end of the transaction?
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Privacy and security
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- I want to log in to the app, but I've changed my phone number or email address.
- What personal data is contained in the app?
- Why does the app need access to the camera in my device?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?