Help & support

I did not receive the verification code via email during the installation procedure. What happens now?

During the installation process, you will be asked to enter your email address. You will then receive a code via mail to confirm your e-mail address.  

You will immediately receive the code via mail; which is valid for 15 minutes. 

Have you still not received the code after 15 minutes? 

  1. Check to make sure you have entered the correct e-mail address. Then, if you have still not received the code, check your spam or junk folder. 
  2. Tap 'E-mail message not received?' to receive a new code.

Did we send the code to an old email address to which you no longer have access? Then send us an email with your name, phone number and old email address to support@bancontact.com. 

If you still didn’t receive a verification code via e-mail, then send us an e-mail with your name, mobile phone number and a description of your problem to support@bancontact.com. We will try to find a solution together. 

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