I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?

Other FAQs

• Getting started
  • I can’t add my Bancontact card to the app.
  • I did not receive a verification code via text message code during the installation procedure.
  • I did not receive the verification code via email during the installation procedure. What happens now?
  • I entered the wrong verification code during the installation procedure.
  • Can I link more than one Bancontact card to the app?
• Making payments
  • Can I make or receive payments for any amount with the app?
  • Can the same QR code be scanned by different payers?
  • How long do the transactions in my history remain visible for?
  • I have made an incorrect payment. What do I need to do?
  • Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
• Privacy and security
  • How can I protect the data in my app?
  • I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
  • I want to log in to the app, but I've changed my phone number or email address.
  • What personal data is contained in the app?
  • Why does the app need access to the camera in my device?
• Functions of the app
  • Are there any limits on a payment request?
  • Can I create various payment requests?
  • Can I send a payment request to anyone?
  • Can I send the same payment request to different people?
  • How can I create a payment request?
• Services
  • I’m trying to participate to a Kadonation gift, but I can’t.
  • By when do I need to buy my ticket?
  • By when do I need to buy my ticket?
  • Can you contribute to a money pot if you do not have the Bancontact Pay app?
  • De Lijn/NMBS | Can I buy different tickets at the same time?
• What to do in case of?
  • How can I delete my Bancontact Pay account?
  • How do I reset my Bancontact Pay-app?
  • I changed banks, what do I need to do?
  • What happens if I reset my Payconiq by Bancontact-app?
  • When I tap to open the app, nothing happens. How can I open the app on my device?
• Miscellaneous
  • How can I subscribe to the Bancontact Pay newsletter?
  • I can’t manage to install the app. What are the possible causes?
  • I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
  • I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
  • I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?