I did not receive a verification code via text message code during the installation procedure.
During the installation process, you will be asked to enter your mobile phone number. You will then receive a code via text message to confirm your phone number.
You will immediately receive the code; which is valid for 15 minutes.
You haven’t received the code via text message after 15 minutes?
- First check if you have entered the correct mobile phone number.
- Also, check if the number 8282 is not in your blocked contacts or numbers. If it is, you need to remove it from the list and try again.
- Make sure that 'free premium SMS service' is enabled in the settings of your messaging app.
- Tap 'Text message not received?' to receive a new code.
If you still didn’t receive a verification code via text message, then send us an e-mail with your name, mobile phone number your mobile service provider, and the exact time of the failed attempt (hour + date) to support@payconiq.be. We will look together with you to find a solution.
Other FAQs
-
Getting started
- I can’t link my bank account to the app
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
- Can I link more than one Bancontact card to the app?
-
Making payments
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
- The messages on my account statements about payments between friends are different from the messages in my transaction history in the app. Why is that?
- When I want to pay someone back, do I have to stay with the recipient until the end of the transaction?
-
Privacy and security
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- I want to log in to the app, but I've changed my phone number or email address.
- What personal data is contained in the app?
- Why does the app need access to the camera in my device?
- Functions of the app
- Services
- What to do in case of?
-
Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?