I can’t add my Bancontact card to the app.

There are two ways to add your Bancontact card to the app: either scan your card with the app and the details will be loaded automatically, or enter your card number and expiry date manually. You will then need to confirm your card details via itsme® or your bank’s official card reader.

In some cases, you may receive an error message indicating that your bank refuses to confirm your Bancontact card. 

This could have the following causes: 

Cause 1: Your Bancontact card does not allow e-commerce and/or online payments.
How to resolve? You can usually adjust this setting yourself in your bank app. 

Cause 2: You are not connected to a Belgian telecom network or you are using a public network.
How to resolve? Ensure that you are connected to a Belgian 4G network. 

Cause 3: You recently received a new Bancontact card and have not activated it yet.
How to resolve? Activate your new Bancontact card by making a payment where you enter your PIN code (not contactless). Afterward, you can add the card in the app. 

 

Are you still experiencing issues adding your Bancontact card? Contact your bank. They will help you in resolving the issue.