I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
Your bank card may have been replaced before its expiry date (for example, following a request via Card Stop). If this is the case, you will need to update your payment details.
To do this, open your “Wallet” at the bottom of the home screen in the Bancontact Pay app. Check that the card number set in your app matches your current card number. If not, remove the old card and add your new Bancontact card.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
- Can I link more than one Bancontact card to the app?
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Making payments
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- I have made an incorrect payment. What do I need to do?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
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Privacy and security
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- I want to log in to the app, but I've changed my phone number or email address.
- What personal data is contained in the app?
- Why does the app need access to the camera in my device?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- How can I subscribe to the Bancontact Pay newsletter?
- I can’t manage to install the app. What are the possible causes?
- I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?