I entered the wrong verification code during the installation procedure.

Please note: if you set up the app using your personal details instead of itsme®, there are two different verification codes.

In that case, you will need to enter your phone number and email address and confirm them using separate codes. We have noticed that the SMS code is sometimes entered twice, which prevents the installation from being completed.

1. You will first be asked to enter your phone number. You will then receive an SMS code to confirm your phone number.
2. You will then be asked to enter your email address. You will receive another code via email to confirm your email address.

Do you already have an account with this phone number? In that case, the verification code will be sent automatically to the email address we have on file. So be sure to check your old inbox as well.

If we send the code to an old email address that you no longer have access to, please send us an email with your name, your phone number and your old email address to support@bancontact.com.