How do I access my loyalty cards?
Open the Bancontact Pay app and scroll down to 'Loyalty cards'. You will then see a summary of all your customer cards.
You can also add a widget to your smartphone so that you can access your customer cards more quickly. How? Find it out here.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
- Can I link more than one Bancontact card to the app?
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Making payments
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- I have made an incorrect payment. What do I need to do?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
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Privacy and security
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- I want to log in to the app, but I've changed my phone number or email address.
- What personal data is contained in the app?
- Why does the app need access to the camera in my device?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- How can I subscribe to the Bancontact Pay newsletter?
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?