Why do I only see numbers and not names in my contacts list in the app?

Check to see whether the list of contacts on your phone is complete. The Payconiq by Bancontact app displays your contacts exactly as they have been saved in your phonebook, internal memory and/or on your SIM card. If a contact appears twice on the list that means it has been saved twice (in your internal memory and on your SIM card).

Please note: from the beginning of December 2025, it will no longer be possible to make payments via the contacts list in the app.