Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?

Other FAQs

• Getting started
  • I can’t link my bank account to the app
  • I did not receive a verification code via text message code during the installation procedure.
  • I did not receive the verification code via email during the installation procedure. What happens now?
  • I entered the wrong verification code during the installation procedure.
  • Can I link more than one Bancontact card to the app?
• Making payments
  • Can the same QR code be scanned by different payers?
  • How long do the transactions in my history remain visible for?
  • Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
  • The messages on my account statements about payments between friends are different from the messages in my transaction history in the app. Why is that?
  • When I want to pay someone back, do I have to stay with the recipient until the end of the transaction?
• Privacy and security
  • How can I protect the data in my app?
  • I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
  • I want to log in to the app, but I've changed my phone number or email address.
  • What personal data is contained in the app?
  • Why does the app need access to the camera in my device?
• Functions of the app
  • Can I create various payment requests?
  • Can I send a payment request to anyone?
  • Can I send the same payment request to different people?
  • Can anyone repay a payment request?
  • How can I add my customer loyalty cards via a widget on my smartphone’s home screen?
• Services
  • I’m trying to participate to a Kadonation gift, but I can’t.
  • By when do I need to buy my ticket?
  • By when do I need to buy my ticket?
  • Can I add multiple meal voucher cards in the app?
  • Can I add the meal voucher card from a friend/family member?
• What to do in case of?
  • What happens if I reset my Payconiq by Bancontact-app?
• Miscellaneous
  • I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
  • I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
  • I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
  • What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?