Help & support

How do I set up a shortcut to the Merchant Portal?

On your iPad / iPhone:

  • Open the app you use to access the internet (e.g. Safari).
  • Go to https://portal.payconiq.com
  • Click on the Share button. You'll see a square icon with an upward-pointing arrow.
  • Select “Set up Start screen”.
  • Click “Add”.

On an Android tablet / smartphone:

  • Open the app you use to access the internet (e.g. Chrome).
  • Go to https://portal.payconiq.com.
  • Click top-right on the icon with the three dots.
  • Select “Add to Start screen”.
  • Click Add (you might have to click twice to confirm).

On your Windows computer:

  • Head to your desktop and right-click on an empty location.
  • Click on New > Quick link.
  • When you see ‘Enter the destination for your shortcut’, enter the following link to your Merchant Portal: https://portal.payconiq.com
  • Click “Next” and choose a shortcut name.
  • Click Complete.

On your Apple computer (Mac):

  • Open Safari by clicking the compass icon.
  • Go to https://portal.payconiq.com
  • In the address bar, left-click and hold while you drag the url (the web address) to the desktop.
  • Release the mouse button.

No joy? Please contact our helpdesk staff who will be happy to help.

I want to ask a question to customer service

Other FAQs