How does the Bancontact Pro app user and device management work?
How can I allow my staff to receive Bancontact Pro payments without sharing my login details?
In the Bancontact Pro app or at app.bancontactpro.com, open the ‘Linked devices’ menu and select the permissions you wish to grant to the employee’s device (Manager or Employee). Share the link or have the QR code scanned to link the device.
Once the device has been successfully linked, a confirmation message will appear and it will be ready to accept payments. You can manage access via the ‘Linked devices’ menu.
What access does the employee have via the linked device?
You can choose this yourself in the ‘Linked devices’ menu. ‘Managers’ have full access to the Bancontact Pro app account, whilst ‘Employees’ have limited access to the account and can only receive payments via their device.
Can I revoke access for an employee’s device?
Yes, both you and the employee can revoke access or unlink the device at any time.
How long does my employee’s device remain logged in?
Your employee’s device is automatically logged out after 30 days of inactivity.
Other FAQs
- Bancontact Pro solution
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My Bancontact Pro payouts
- Can I find my customer’s name on my bank statements?
- Can I have an integration with my accounting system or other administrative systems via grouped payments?
- Grouped payments
- I have a question about my transactions. Where can I find more information?
- I have received an e-mail asking me to update my company details. Why?
- Managing my Bancontact Pro account
- Bancontact Pro solutions for professionals
- Request a Bancontact Pro contract
- Get started with the Bancontact Pro portal
- My Bancontact Pro invoices
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Operating fee
- Does the operation fee still apply when no transaction has been made?
- My VAT number has changed. Why am I being charged an operating fee again?
- What if I end my Payconiq merchant contract during the year. Will I be refunded for the months left in the operating fee?
- What if I, as the Payconiq Merchant, disagree with the operating fee?
- What is included in the yearly invoiced operating fee of 18 €?
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Bancontact Pro payment app
- Is there an app for professionals?
- Are my payments secure with Payconiq?
- Can I add a message to payments received via the Bancontact Pro app?
- Can I also accept payments via a sticker using the Bancontact Pro payment app?
- Do I use the same credentials to log in to the Bancontact Pro portal and the Bancontact Pro payment app?