Help & support

Invoices | I've activated the ‘Invoices’ feature in my app but I haven't received any documents yet.

You will receive invoices created after the activation date of the Invoices feature in your app. Invoices created before your activation will not be visible in your app.

Check whether you are eligible to receive invoices; here you will find the list of companies that can send invoices directly to the app.

If so, please check that the email address and phone number linked to your Bancontact Pay account match the details held by your supplier.

You can update your details in the app:

  • Go to the app menu in the top right-hand corner of the home screen and tap ‘Settings’.
  • Check your email address and phone number.
  • Tap your email address or phone number to change it. Once you have changed your details, you will need to validate them again.

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